All verified orders will receive an initial email confirming the purchase, and a second email with tracking information.

Orders of sandals are typically processed within 3-6 days of receiving verified payment information as everything is entirely handmade . Orders placed on Saturday or Sunday (and holidays) will be shipped the following week. Note that during peak seasons, shipments may experience slight delays.

• Estimated Shipping Times:

• Standard: 1-5 business days (domestic) after order processing by partnering with Courier Center. These are approximate shipping times. We cannot guarantee an item will be delivered within these timeframes. For assistance with shipments that exceed the above timeframes, contact us and we’ll be happy to assist.

• Worldwide :  3 – 8 Business days.

 

We are pleased to offer worldwide shipping for our products by partnering with FedEx. Here are a few important details:

1. Global Reach:
   • Our shipping services cover a wide range of international destinations, ensuring you can receive our products no matter where you are.
2. Secure Packaging:
   • All items are carefully packaged to ensure they arrive in perfect condition.
3. Customs and Duties:
   • Please be aware that customs duties and import taxes may apply depending on your country’s regulations. These charges are the responsibility of the recipient.
4. Delivery Times:
   • Delivery times vary based on the destination country and the selected shipping method. We strive to provide accurate estimates during the checkout process.
5. Tracking:
   • For your convenience, all international shipments come with tracking information. You will receive a tracking number once your order has been dispatched.
6. Customer Support:
   • Our customer support team is available to assist you with any questions or concerns regarding your international shipment.

We are committed to delivering your orders efficiently and reliably, no matter where you are in the world.

• Cancellations and Changes to Existing Orders:

Cancellations and changes to the shipping address are not possible once an order has been placed . If a shipment is returned to us, we will not refund the original shipping costs even are under offer for Free Shipping. We are not responsible for lost or stolen shipments.

• Damaged or Defective Products:

We strive for excellence in fulfilling orders, but in the event that you receive a wrong item or a damaged product, we sincerely apologize for any inconvenience caused. Please notify our customer service team immediately upon receiving the incorrect or damaged item. You can reach us via email :  info at marbesandals dot com , and we aim to respond promptly.

This email may include providing:

• Order number
• Photos of the incorrect item or damage
• Any other relevant information

This policy is periodically reviewed and updated to ensure it reflects our commitment to customer satisfaction and operational excellence.